Enterprise Monitoring
and Management
INFINETWORK's Monitoring & Management Services (M&M Services) are a new level of IT service and support that improves the reliability and performance of our clients' business technology by continuously monitoring and proactively managing their systems. For many businesses, their network has become their primary method of communicating with their customers, vendors and employees. As a result, it is crucial to ensure that the network infrastructure is always available and operating at peak efficiency. If any critical device on the network suffers an outage, the downtime results in lost productivity for the entire organization.
INFINETWORK offers a tiered approach to its clients to address this exposure.
Standard Plans:
| Monitor |
- 24 x 7 Off-site Monitoring
- Standard Features
- Device Up/Down
- Hard Disk Drive Utilization
- CPU/Memory Saturation
- Swap File Utilization
- LAN/WAN Traffic
- Service Package - 9 hrs/qtr
- CIO Telephone Call Quarterly
- Review Alarms & Responses
- Network Recommendations
|
| Manage |
- 24 x 7 Off-site Secure Monitoring
- Monitor Plan plus 3 Custom
- Remote Administration Features
- Software Upgrades
- Anti-Virus
- Email Maintenance
- Router Maintenance
- Hardware/Software Drivers
- MS Office Service packs
- Service Package - 18 hrs/qtr
- CIO On-site Visit Quarterly
- Review Alarms & Responses
- Network Recommendations
|
| Secure |
- 24 x 7 Off-site Secure Monitoring & Administration
- Manage Plan plus all Custom
- Service Package - 18 hrs/qtr
- CIO On-site Visit Quarterly
- Review Alarms & Responses
- Formal Proposals
- Additional Security Setup
- Security Police Review
- Security Procedure Review
|
Options:
| Email Scanning |
- Spam Reduction
- Email Virus Checking
|
| Security |
- Port Scanning Passwords
- Email
- Anti-Virus
- File System
|
| Bandwidth |
- Verify Bandwidth Requirements
- Daily/Monthly Utilization
|
| Internet |
- Internet Tracking
- Pop-up Blocking
- Spyware/Adware Removal
|
| Disaster Prevention |
- UPS Monitoring
- Backup Monitoring
|
| Services |
- Blocks in 10 hr increments
- 3-Month Minimum
|
| Web Application Firewall |
|
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